Global In Vitro Diagnostics Firm Case Study:
Call Center and Field Service Management

A Magenic Case Study

www.magenic.com

Abstract
The diagnostics division is huge and decentralized, making it a challenge to manage call center and field service in more than 100 countries. Magenic delivered an elegant Microsoft based solution to solve the problem.

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• Jul 17th, 2008
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  Collaboration Tools &
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