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When the Lights are on, but Nobody's Home:
Strategies for Promoting Workforce Continuity
Promoting Workforce Continuity and Organizational Resilience
Through a Blend of Inbound and Outbound Communications Strategies
A Varolii White Paper
www.varolii.com
Abstract
Downtime is expensive. A Meta Group study indicates that the cost per hour for downtime across a broad range of industries ranges in the millions of dollars. After a series of major events over the past few years and a growing understanding of their associated costs, organizations in all industries have become aware` of the need to implement resilient capabilities within their communications and IT systems. During an emergency, organizational resilience enables businesses to bend without breaking, adapting as quickly as possible to fluid situations.
Today’s business continuity plans frequently incorporate redundant data centers, redundant telecommunications capabilities, and redundant IT resources. While maintaining data and communications integrity is integral to a viable emergency plan, business must also consider how to protect the most critical component of business – the workforce itself.
During any major event, communications networks may perform flawlessly, and systems may be humming with up-to-date information at a remote data center. Data systems, IT infrastructure and communications are covered. From a technology and IT standpoint, you’re in business.
Or, are you?
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