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University of Utah Health Care System: Using business intelligence to improve patient care and hospital efficiency
A FAST Case Study
www.fastsearch.com
Abstract
Challenge:
University Health Care had no shortage
of data. Its IT teams had built robust data
warehouses to house data for everything
from accounts payable to procedures
ordered in intensive care. IT had created
a communications system that allowed
data to be combined across functions – to
extract financial data and combine it with
clinical data, for example. However, the
data was not easily usable. The hospital’s
business intelligence (BI) solutions were
overly complicated for end users such as
nurses and physicians. Two users seeking
the same data could get very different
answers. As such, adoption rates for the
BI system were very low. The implications
were clear not only for nurses anxious to
avoid dangerous drug interactions but for
surgeons responsible for improving operating
room utilization. “We were giving people
a taste of what was possible, but we were
not penetrating the organization with information,”
says data warehouse manager
Cheri Hunter.
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