By Martin Gandar of Butler Group for newScale

www.newscale.com

Abstract
Realizing that many IT organizations are struggling with how best to approach ITIL, Butler Group investigated whether the implementation of a Service Catalog should be started early in the process of adoption, either in parallel or before the introduction of the CMDB. Read this white paper and learn Butler Group’s assessment and recommendations, addressing the following topics: Typical ITIL Starting Points; CMDB Pitfalls and Challenges; Starting your CMDB Project with a Service Catalog; and The Financial Case for a Service Catalog.

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