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UNDERSTANDING HOW TO USE ITIL AND ISO 20000 BEST PRACTICES
A Pinnacle Whitepaper submitted by PAETEC Communications
Contact
Jeffrey A. Thrall
Solutions Consultant
PAETEC Software Corp
312.924.9319 Office
773.272.6814 Mobile
585.770.2478 Fax
jeff.thrall@paetec.com
www.pinnsoft.com
Abstract
Today, more and more organizations are implementing universally accepted best practices for business service management (BSM) as a guideline for improving operational efficiencies across all IT Service Delivery teams. Service Delivery grows in importance, as customers require advanced facilities, at minimum cost, to meet their business needs. BSM recognizes that services and service management are essential to helping organizations generate revenue and maintain cost effectiveness. The two predominant BSM best practice guidelines for service support and delivery are:
- Information Technology Infrastructure Library (ITIL) framework
- International Organization for Standardization International Electro technical Commission (ISO/IEC 20000) standard
This document offers insight into why corporations should utilize the BSM best practices and how to implement the best strategies for ensuring success.
Download Complete Whitepaper
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