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ITIL Version 3 and the IT Service Catalog
An Enterprise Management Associates White Paper submitted by newScale
www.newscale.com
Abstract
In this white paper, the IT analysts at Enterprise Management Associates (EMA) explore ITIL V3 and explain why the Service Catalog has become central and essential to ITIL. Discover key new processes in ITIL V3 including: Service Catalog Management; Service Portfolio Management; and Request Fulfillment.
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