|
|
|
Operations Management
A Pinnacle Whitepaper submitted by PAETEC Communications
Contact
Jeffrey A. Thrall
Solutions Consultant
PAETEC Software Corp
312.924.9319 Office
773.272.6814 Mobile
585.770.2478 Fax
jeff.thrall@paetec.com
www.pinnsoft.com
Abstract
This document will provide a foundation for organizations to understand and prepare for implementing best practice processes associated with the management, delivery, and support of communication and technology services. Operations Management encompasses the suite of processes that focus on sustaining business continuity and ensuring sufficient availability and appropriate capacity of all hardware, software, and personnel resources. Operations Management is an integral facet of the internationally accepted best practice framework defined by the Information Technology Infrastructure Library (ITIL) and the International Organization for Standardization International Electro technical Commission (ISO/IEC 20000). This document outlines lessons learned to help organizations implement an effective and appropriate Operations Management program.
Download Complete Whitepaper
|
|
|
| |
 |
| Free Webcasts |
Free Webcast & Whitepaper of the Week Newsletter !
Register Now |
|
