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Leveraging Dependency Mapping and Configuration
Management to Achieve Service Level Compliance
A Magnum Technologies Whitepaper
www.magnum-tech.com
(888) 236-0731
Abstract
This whitepaper examines the common challenges organizations face in their efforts to implement BSM. It will explore how Magnum Technologies’ software management suite, anchored by the ADVANTAGE BSM offering, is helping over 250 companies and government agencies overcome BSM challenges. The suite of software products enables enterprises to monitor and manage IT services, and identify and remediate problems that affect availability, performance and response time in minutes rather than hours.
BSM software helps organizations proactively manage the risks in an IT infrastructures that contribute to IT and application service problems. ADVANTAGE also provides real-time reporting of how an internal IT organization or external service provider comply with Service Level Agreements. In doing this, it also acts as an important facilitator for organizations seeking to improve IT process maturity and accelerate adoption of ITIL best practices.
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