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Scorecarding Best Practices:
Choosing metrics and
setting targets for
performance management
A Cognos White Paper
www.cognos.com
Abstract:
Scorecards are a powerful tool for executives to manage
performance against strategy. But to perform this critical
task, scorecards have several basic requirements. First, it
is vital that executives contribute to setting up the metrics
and targets; this is not just IT’s job. It’s also important to integrate scorecards into everyday
processes and develop a strategy map to show the
relationship among metrics. Assigning a strategy officer
to own the process helps with these requirements.
These
scorecarding basics are outlined in the companion to this
white paper, Scorecarding basics: How to drive strategy
and manage performance.
The current paper takes you beyond the basics and into
the realm of choosing metrics and setting targets. Carefully
designed scorecards link employee incentives to
outcome, driving the right behavior. Successful scorecards
hinge on the care taken when both choosing metrics and
setting targets. This effort cannot be taken lightly. Ill-chosen
metrics and poorly defined targets inhibit the very goal
they strive to create: a focus on performance.
Download Complete White Paper!
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