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Optimize the Costs and Utilization of
IT Service Assets
A CA White Paper
www.ca.com
Abstract
As IT organizations embrace configuration management, they better recognize the
importance of having a clear and accurate understanding of the assets that then become
the baseline for configuration items (CIs) in a Configuration Management Database
(CMDB). The tactical challenge of managing the general lifecycle of assets affects an
organization’s ability to align its services and general availability of its services, which can
impact overall end user satisfaction. Often, the combination of the CMDB with a robust
asset management program is seen as a way to meet this challenge. However, the
increasing complexity of IT organizations can increase the difficulties associated with
implementation of the CMDB. Determining how to gain control over IT assets to quickly
obtain an ROI is a challenge unto itself.
The CA IT Asset & Financial Management (ITAFM) solution addresses the need for
managing the asset lifecycle and the associated costs of an asset through its lifecycle. CA
ITAFM supports management of the asset lifecycle and management of the relationships
between assets that define a service. The opportunity is to improve customer satisfaction
by providing essential and expected services, while achieving a quick return on investment.
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