Designing for Contact Centers
A User Centric Whitepaper
ABSTRACT
Designing user interfaces for contact center systems presents both unique challenges and opportunities for useability professionals. Based on years of experience working with the contact center domain, the author shares insights and presents proven tactics for creating optimized systems. Emphasis will be placed on the practical and pragmatic.
This whitepaper will help readers to:
•Determine what makes designing for contact centers different from a more typical user-centered design process (e.g.for Websites or applications).
•Understand howto approach the design of contact center systems on their own, based on tactics shared,and lessons learned.
•Explore unique design considerations for the contact center environment.
•Identify the ramifications of design changes within this particular domain including the likelihood of parallel changes in cultural processes.
Download Complete Whitepaper!
User Centric is a consultancy that is dedicated to optimizing user interactions with products and services. Our usability experts have the knowledge and skills to enhance user interfaces to technology and make them effective and successful. We conduct user research, provide usability testing and eye tracking, create awesome designs, and deliver customized training. Our clients include Fortune 100 companies and government agencies worldwide; 97% come back to us for another engagement within a year.
User Centric is a founding member of the User Experience Alliance (UXA), an international partnership of user experience professionals formed to ensure consistent and high quality service for global projects.
Contact Bob Schumacher at 877-626-6132 or rschumacher@usercentric.com for more information
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