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Business impact of outsourcing—
a fact-based analysis
An IBM White Paper
www.ibm.com
Abstract
Scientists at the IBM T. J. Watson Research Center investigated the long-term effects on companies that outsourced a major portion of their IT infrastructure between 1998 and 2002. Unlike previous research that relied on the case-study approach, the IBM Research study1 is the first to apply rigorous statistical analysis to measure the impact of an outsourcing agreement on a company. The study concludes that companies engaged in information technology (IT) outsourcing outperformed their peers on a long-term basis in key business metrics, specifically selling, general and administrative (SG&A) expenses, return on assets (ROA) and earnings before interest and taxes (EBIT). Further, the research indicates that the larger the outsourcing contract, the more likely the improvement in bottom-line results. This white paper examines the results of the survey.
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