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Help Desk Help: New Alternatives for More Effective Economical Support
A Service-now.com White Paper
www.service-now.com
Abstract
At a growing number of businesses, help desks need help themselves. For years, companies needing to resolve IT incidents and problems have relied on traditional help desk applications. Many companies are enjoying significant business benefits from their investments in modern, Web-enabled business applications and solutions. This paper will provide new alternatives for more effective, economical IT service management from the perspective of two enterprise IT organizations that have made the switch from legacy to SaaS.
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