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Sun Managed Operations
Security White Paper
A Sun Microsystems White Paper
www.sun.com
Abstract
Selective outsourcing is increasingly becoming an important tool in an IT manager's arsenal of options for helping to
assure appropriate management of an organization's IT infrastructure. The operations model for IT management has
shifted from delivery inside the customer's four walls to remote delivery or hybrid delivery models, where on-site staff
are augmented by a remote support team. Moving management controls outside the “firewall” poses some significant
challenges for customers, including connectivity, security and privacy concerns.
It's important to note that helping ensure security is not simply a matter of deploying technology, but is an equal mix
of people, process and technology. To help ensure harmony between these three areas, SunSM Managed Operations
adopted the IT Infrastructure Library (ITIL). These proven processes have been embedded into the core of Sun Managed
Operations for more than five years.
This white paper details the best practice approach applied by Sun Management Operations to help ensure protection
of customer assets when delivering services remotely.
Download Complete White Paper
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