Taking the Risk Out of VoIP Deployment and Ownership

by Neil Gorman
Shunra Software
Neil.gorman@shunra.com
Neil@neilgorman.net
Phone 630 258 0114


Abstract
This new white paper provides practical advice to help you effectively deliver the right VoIP solution for your network and ensure optimal voice quality to end-users.

Voice-over-IP (VoIP) technology offers a wide range of benefits - including reduction of telecom costs, management of one network instead of two, simplified provisioning of services to remote locations, and
the ability to deploy a new generation of converged applications. In pursuit of these benefits, however, every company must control costs and - even more importantly - control risk. No business can afford to
have its voice services compromised. Revenue, relationships, and reputation all depend on people being able to speak to each other on the phone with "five 9's" reliability.

Thus, every company pursuing the benefits of VoIP must take steps to ensure that their converged network delivers acceptable call quality and non-stop availability. In particular, such companies must 1)
validate the performance and stability of their initial VoIP deployment, and 2) put appropriate measures in place to safeguard that performance and stability as changes are made to the network
environment over time.

This latter requirement is often overlooked amid concerns about initial deployment. But ongoing vigilance is essential for successfully maintaining a converged voice-and-data environment on an ongoing basis - especially in light of the highly dynamic character of today's enterprise networks. Many companies also overlook the potential impact that a real-time application like VoIP can have on their other networked applications and services. But this impact should not be underestimated. VoIP can and often does affect the way critical applications behave.

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