Trends in IT Infrastructure
Chicago, IL | March 9th, 2006
 IT Infrastructure represents the backbone of corporate technology investments and is often the largest area of the budget. In this event, we'll explore the top trends in managing areas such as Telecommunications, VOIP, Storage, and more.
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Agenda |
Event Logistics |
| 1:00 |
Welcome & Introductions |
$95 Members
$125 Nonmembers
Thursday, March 9th, 2006
1:00–5:15 PM
410 Club
410 N Michigan Ave
Chicago, IL
(located in the Wrigley Bldg) |
| 1:30–2:00 |
The Relationship Between Storage and Security: Do You Need a
Pre-Nup?
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Joe Hildebrand, Vice President, Capital Data
Joe oversees the Professional Services practices which focus on data centric solutions. Capital Data is a leading Midwestern-based provider of customized and comprehensive solutions for the data center including storage consolidation, disaster recovery/business continuance, data archiving/compliance, data protection/security, data protection/recovery, high availability and data integration. |
| 2:00–2:30 |
Effective Voice Network Management
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Susan Andersen, Voice Management Products, CA
Ms. Andersen has more than 23 years' experience
in the telecommunications industry. She has worked in the telecommunications departments of several large companies, including American Tourister, Fidelity Systems Co., and Blue Cross of Rhode
Island. Ms. Andersen also has served as a telecommunications consultant for many companies.
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| 2:30–3:00 |
Managing Telecom Carrier Expenses
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Tom Garvey, President, ICOMM Consulting
With 22 years of industry experience, Tom has managed projects involving network services contracts and implementations, PBX/ACD/Voicemail system selections and implementations, Interactive Voice Response (IVR) implementations, Computer-Telephony Integration (CTI) applications, computer system conversions, and technology planning. |
| 3:00–3:15 |
Break |
| 3:15–3:45 |
Top Trends in Corporate Telecommunications including wireless, VOIP and more
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Don Doggett, Vice President/Network Operations, Premiere Global Services
Don oversees Network Operations and Information Systems Operations for one of the largest conferencing service providers in the world. He has a proven track record for increasing product margin and improving wireless customer satisfaction ratings. With 24 years experience, Don is a veteran of the Telecommunications Industry. |
| 3:45–4:45 |
Keynote Panel:
Corporate Trends in IT Infrastructure
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Moderator: Rodman Nichols, Director of Operations - Central Region, SAVVIS, Inc.
SAVVIS currently does over $667 million in annual revenues and pushes approximatley 1/3 of internet traffic from its 26 data centers and global network. Nichols brings 25 years of expertise to the planning, implementing and managing of extremely large systems and networks. His direction in implementing complex applications and network infrastructure has been key to many multi-national corporations including Citibank and UBS.
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Panelists:
Mohit Sen, VP & Director New Technology Solutions, National Opinion Research Center
Mr. Sen oversees NORC's strategic initiatives. NORC clients include government agencies, educational institutions, foundations, other nonprofit organizations, and private corporations. Although its national studies are its best known, NORC projects include complex survey and other data collection strategies, as well as sophisticated empirical analyses. |
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Joni Ferneau, Director of Voice Services, R.R. Donnelley
Joni's success at reducing costs is a two-pronged approach – actively engineer and manage the voice network against business needs and promote technology initiatives. Joni considers building solid vendor relationships one of the key contributors to operational excellence. She has led aggressive cost-cutting initiatives, resulting in a 30% annual reduction in telecommunication expenses. |
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Jim Lyman, VP E-Commerce & Customer Connections, Edward Don & Co.
Jim is responsible for Don.com, all customer service operations, sales force automation, and value-added solutions for the family-owned and operated distributor of restaurant supplies with six locations nationwide. Jim has been a driving force in Don.com’s growth over the past 5 years and the utilization of technology within the organization. |
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Jim Fabrie, Sr. Telecom Manager, Allstate
Jim recently led Allstate’s storage practice integrating tiered storage options and virtualization capabilities. Prior to this, Jim led Allstate’s NOC where he integrated voice operations to create a converged voice and data operations center. This area supports over 10,000 agent locations as well as claims and regional offices across the country. |
| 4:45–5:30 |
Networking Reception
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