IT's Role in Business Process Improvement
Chicago, IL | March 19, 2008
Progressive IT leaders know that IT has the opportunity to lead their company in applying Business Process Improvement and gain competitive advantage. According to the 2008 Top Trends Survey by CIO Insight Magazine, "Improving Business Process" has risen to be the number one priority for CIO's, tied with Delivering Better Service to customers.
In this seminar we'll explore how IT leaders at all levels are leading the charge in both effective business process improvement and alignment. Whether you are the CIO, VP, or Director with Project responsibility, you need to know how to increase the value of IT to the enterprise by engaging in business process improvement. Join us for critical insights on:
- How you can lead the charge for IT enabled Business Process Improvement
- How to use Service Level and Business Management methodologies to increase Business Process alignment.
- How to increase the perception and status of IT in your company
- A Keynote panel with top area IT leaders explaining how they have been able to effectively lead their company with Business Process improvement while enhancing the value of the business and the subsequent perception of IT within the company.
|
Agenda |
Event Logistics |
| 1:00 |
Welcome & Introductions |
$125 Members
$150 Nonmembers
March 19, 2008
1:00–5:15 PM
Union League Club
Crystal Room
65 W. Jackson Blvd.
Chicago, IL
Professional Business Casual Attire Required |
| 1:30–1:55 |
Leading the Charge to Transform Business Processes
 |
 |
Jim
Vaselopulos, Vice President and Partner, PSC Group
Jim is a seasoned business executive with domain expertise in Financial Services, Marketing, Manufacturing and Service Industries. Jim works closely with many firms to help align business needs and technology for competitive advantage. His many roles include Vice President and Partner at PSC Group, LLC, Interim CIO at several organizations and strategic business consultant to many others. |
| 1:55–2:20 |
SLM / BSM & IT Business Alignment
|
 |
Bryce Dunn, Senior Product Manager - Business Service and Service Level Management, Compuware
Bryce has been working in IT Service Management for over 10 years with experience in sales and marketing, field implementation, and product management. He also has published articles and white papers on IT Service Management industry trends and best practices. In his current role, Bryce brings his market and customer driven approach to ensure that current and future customers have the best solutions for their changing business needs. |
| 2:20-2:45 |
Break |
| 2:45–3:10 |
Improving Customers' Perception of IT
|
 |
Rodrigo Flores, Founder & CTO, newScale
Rodrigo is an active member of the IT Service Management Forum (itSMF), has more than 20 years experience in IT management, and has advised hundreds of IT organizations on their IT Service Catalog initiatives.
As one of world's preeminent IT Service Catalog experts, Rodrigo writes and speaks extensively on the subject. He recently co-authored a book entitled "Defining IT Success Through the Service Catalog." Over the past 18 months, Rodrigo has led Service Catalog training courses across the U.S. and Europe for more than 500 IT executives and ITIL practitioners. He also is a nationally recognized speaker at ITIL events. |
| 3:10–3:35 |
Application and Services Management
|
| |
John Newsom, Worldwide VP of Solutions Engineering, Quest Software
John has global responsibility for pre and post sales solutions architecture efforts for the Application and Services Management portions of the Quest Software product portfolio. He also manages all Quest Professional Services and Pre-Sales Technical Services for the Americas and is responsible for definition of global standards for Solution implementation methodologies and best practices. Prior to Quest, John spent 11 years in various Software Development and Program Management roles for Tandem Computers and Dalmo Victor. |
| 3:35-4:00 |
Break |
| 4:00–4:50 |
Keynote Panel: Business Process improvement Case Studies: How IT Leaders Use Business Process Improvement at Their Firms
|
 |
Moderator: Caroline Leies, Managing Director, MorganFranklin
Caroline is senior advisor to client executives in the areas of Program Management, Process Re-engineering, Systems Implementations and Strategic Business Operations. Prior to joining MorganFranklin, she was with Wyeth Pharmaceuticals. She has over 12 years of consulting experience and has successfully led consulting teams on international and domestic engagements. Caroline has worked with clients to facilitate the implementation of change and realization of business improvements. |
| |
Lisa Brumbaugh, Vice President – Corporate Project Management, Standard Bank and Trust Co.
Lisa has more than 20 years banking experience in various departments, and most recently managed Standard Bank and Trust Co.'s acquisition of three banks and core processing conversion to ITI. She also has held management analyst positions at EDS, where she was involved in data center conversions, training, customer service and account management. |
|
Larry Campbell,
Senior Director - IT,
DAI
Larry joined DAI in 1996, and has supported the firm as it has grown from gross revenues of $40 million to $400 million. A deep understanding of the business, a strong advocate for the corporate culture and mission, and the knowledge of how to implement and support the necessary information technology has led to his 11 successful years. DAI is a professional services firm based in Bethesda, Maryland with over 100 program offices in the developing world and a focus on international development.
|
 |
Andrew London, CTO & Head of IT Strategy and Architecture, Premier Farnell
Andrew's IT career spans more than 20 years. In January 2008, he was named CTO and Head of IT Strategy and Architecture at Premier Farnell. Previously, he was with the GE Healthcare CTO Team. While at GE, Andrew earned awards for TIP Integration excellence, Sarbanes Oxley Compliance excellence, Achieving Customer Excellence award and GE worldwide's most coveted technology award of "IT Excellence". He has worked in all technological aspects and architectural disciplines for many companies in both consulting and corporate environments. |
| |
Jerry Connors,
Account Manager, Optim IBM
Jerry Connors has over 15 years of technology sales and consulting experience, during which he has managed enterprise account sales for IBM Optim. In this role, Jerry has served as a trusted advisor for Fortune 500 companies to help solve enterprise business issues. Among the challenges which he has experience in addressing are: the management of the effects of data growth in enterprise databases, the implementation of compliance-driven data management strategies, and the implementation of solutions to secure data in test and development environments. |
| 4:50-5:00 |
Closing Remarks |
| 5:00–5:45 |
Meet the Speakers Networking Reception
| |
