Technology Executives Club

Management Frameworks Track

Presents:

IT Service Management

Chicago, IL | August 25, 2010

Do you need practical advice on managing IT services?

This seminar will give you best practice insights for delivering Management Services through the use of Management Frameworks, such as ITIL and Cobit.

ITIL and COBIT have emerged as leading frameworks for managing IT services, but major challenges may prevent you from using them to their fullest potential. This seminar will give you insights on how to maximize management frameworks.

Get practical advice and expert briefings on managing ITIL and COBIT to improve service delivery and support, infrastructure, security, applications development, governance, measurement and continuous IT improvement.

Are You Doing the Most with Your Management Frameworks? Make Sure You and Your Staff Members ...

Join Top IT Executives from American Medical Association, The Northern Trust Company, Navistar and Health Care Service Corp...

And Get Their Secret Tips on How They:

• Manage varying perspectives of ITIL and move the enterprise forward to reach ITIL's promise
  
  
• Use frameworks to guide investment management, service oriented management and LOB / process management
  
  
• Perceive agile development and the evolution of ITIL / ITSM, COBIT, and other frameworks
  
  
• Employ change management techniques
  
  
• Make the support desk more effective, and more!
  

LEARN THESE BEST PRACTICES (AND MORE!) FROM OUR KEYNOTE PANEL:

	John Nootens, Director, Networking Systems, American Medical Association John has hands on experience in every area of IT and has managed most. Having worked through the evolution of IT from mainframes to PC's and LANs to wide area networks and clouds he gained technical experience with concentrations in networking, security, performance and capacity planning and high aAvailability technologies.
	Joseph Lynn, VP of Worldwide Technology, The Northern Trust Company Having grown up in the "Wild West" of the Derivatives trading business at O'Connor & Associates, Joseph understands the value of ITIL and its importance in enabling the business, and has driven initiatives to implement these practices in several organizations, including Bank of America and ABN AMRO.
	Dan Fallon, VP & Chief Technology Officer, Navistar As Navistar’s Vice President and CTO, Dan Fallon is responsible for simplifying our IT infrastructure, streamlining service management & delivery, and enhancing our technology capabilities to support our business strategies
	Michael P. James, Senior Director of IT Service Management (ITSM), Health Care Service Corporation (HCSC) Michael leads the IT Service Management Team which is responsible for Service Level Management, IT Metrics and Reporting, Process Central, Change Management, Configuration Management, Release Management and Source Control Management. In his 30 years at HCSC, Michael has spent over 20 years in the IT division.
	Moderator: Steve Susina, Director of Marketing, Laurus Technologies With more than 20 years experience in the telecommunications and IT industries, Steve has spoken at technology conferences around the world on IT & business strategy, optical networking, compliance and IdM, and mobile communications.

PLUS, BONUS FEATURES OF THIS EVENT!

Get INSIGHTS FROM THE FOLLOWING INDUSTRY EXPERT BRIEFINGS:

	Service Management Issues Brian Johnson, Worldwide Practice Manager at CA Technology Services, will explore ITIL and COBIT trends in investment management, service oriented management and LOB / process management.
	What am I(til) to You? Fruition Partners CEO Marc Talluto will examine IT Service Management from four unique perspectives: IT Executives, Business Executives, Business Users and IT Employees. He'll explore challenges that emerge due to these varying perspectives and identify practical approaches to make progress towards the promise of ITIL.
	Balancing ITSM and ITIL Lloyd F. Bloom, Senior Product Manager, Compuware Corporation, will examine the relationship between ITSM and ITIL. While ITIL and ITSM intersect at several points, they can be approached independently. You can instill ITSM best practices in your organization before, or in parallel to, the broader and more ambitious implementation of complete ITIL-based methodologies. Either way, delivery of excellent service to your customers relies upon selection of customer-relevant measures and implementation of an effective problem isolation process.

IN ADDITION, you'll

• Network with Your Peers to make new contacts, compare notes and best practices
  
  
• Meet top vendors in the industry, and
  
  
• Earn Continuing Professional Education credit if you're a Club member
  
  

WHO SHOULD ATTEND:

• CIOs
  
• Senior Executives and Analysts
  
• VPs & Directors reposible for management frameworks
  
• Any IT Executives and Managers involved in implementing management frameworks at the enterprise
  
  
  

Here's how to REGISTER for this event:

1. Purchase tickets now: $175 Members, $275 Nonmembers
   
   
2. Members: Register Here to Use Your Bundled Tickets - Contact Member Services at 847-837-3900 x4
   
   
3. Corporate Members Receive Passes to All Seminars. Learn more here.