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| Title: |
SLM / BSM & IT Business Alignment |
| Presented at: |
IT's Role in Business Process Improvement Seminar,
Chicago, Mar 19, 2008 |
| Speaker: |
Bryce Dunn, Senior Product Manager - Business Service and Service Level Management, Compuware |
| Format: |
Webcast |
| Posted: |
Mar 26 , 2008 |
| Length: |
35 Mins |
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 No longer a cost center but a strategic partner, IT departments must rethink business service management. BSM must provide a bridge between IT managing assets and business users consuming services. Understanding not only what the services are, but how they are actually being used and when, is critical to IT adding value to the business.
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