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| Title: |
Improving Customers' Perception of IT |
| Presented at: |
IT's Role in Business Process Improvement Seminar,
Chicago, Mar 19, 2008 |
| Speaker: |
Rodrigo Flores, Founder & CTO, newScale |
| Format: |
Webcast |
| Posted: |
Mar 26 , 2008 |
| Length: |
35 Mins |
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 How do we change the perception of a majority of executives who believe IT is not providing business value?
Effective transformation strategies must start with a customer focused service catalog, defining the relationship between IT and Business. Learn how ITIL V3 offers such a transformation model.
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