Company Information

Fruition Partners

Overview

Your instincts are correct - There is a better way to manage and operate an IT organization. And the ingredients for your success are often right under your nose.

The employees you already value and the tools you already own are the foundation of an improved way of doing business.

With the methods of Fruition Partners, and with judicious capital improvements, you can bring your IT operations to a managed state.

Services Offered

• Consulting Services
• Training Services

Request More Information from This Company

• Bridging the IT-Business Gap: An IT Maturity Model
  
  The goal of this presentation is to describe the value and challenges of aligning IT Governance and IT Transformation initiatives. By defining an IT Maturity model we provide a method to leverage investments made in regulatory, compliance and audit initiatives with those made by the CIO/CTO/IT Director, which focus on improving the effectiveness and efficiency of IT. We will be highlighting the benefits of using ITIL and CobIT to meet these challenges.
  
  
• IT Service Management: Challenges & Benefits
  
  This brief identifies the common challenges and benefits of IT Service Management in the areas of service desk - incident , problem, change and configuration management.
  
  
• Service Desk Case Study
  
  Client: A global energy company that derives a majority of revenue from trading derivatives on energy commodities such as oil and natural gas. Culture: Traders demand high performance and availability from all applications. Every second of delayed transactions means a possible loss of revenue. Location: Global trading floors, 500 traders.
  Objective: Develop a single-point-of-contact Service Desk in each region that is also integrated globally. Challenge: Can we get there from here?  
  
  
• Service Desk: Implementation Challenges
  
  Although ITIL is best commenced from an executive level to reinforce the commitment to change, we commonly see the Service Desk as the initiator within an organization. On a mission to become more effective and armed with a software package as well as a methodology, this team expands its reach and extends into the IT department. Commonly this effort is undertaken with good intentions and is quickly straddled with political hurdles, cultural resistance, and unforeseen roadblocks. For those Service Desks we offer the following considerations to common issues that may impact your success.