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Company Information |
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newScale
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Overview |
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newScale, Inc. is the leader in IT Service Catalog and Service Portfolio Management software solutions, with more than 1.5 million users worldwide. newScale solutions enable IT organizations to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers - including twenty percent of the Fortune 50 - benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. |
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Services Offered |
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- Service Catalog
- ITIL Service Catalog
- IT Request Management
- IT Service Management
- Demand Management
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Request More Information from This Company |
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Featured Content from newScale
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- Webcast: Improving Customers' Perceptions of IT
Effective transformation strategies must start with a customer focused service catalog, defining the relationship between IT and Business. Learn how ITIL V3 offers such a transformation model.
- Ten Best Practices for IT Request Management
This white paper outlines the challenges associated with IT Request Management and ten best practices based on dozens of successful Request Management and service request automation projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
- The Service Catalog and the CMDB
Realizing that many IT organizations are struggling with how best to approach ITIL, Butler Group investigated whether the implementation of a Service Catalog should be started early in the process of adoption, either in parallel or before the introduction of the CMDB. Read this white paper and learn Butler Group’s assessment and recommendations, addressing the following topics: Typical ITIL Starting Points; CMDB Pitfalls and Challenges; Starting your CMDB Project with a Service Catalog; and The Financial Case for a Service Catalog.
- ITIL Version 3 and the IT Service Catalog
In this white paper, the IT analysts at Enterprise Management Associates (EMA) explore ITIL V3 and explain why the Service Catalog has become central and essential to ITIL. Discover key new processes in ITIL V3 including: Service Catalog Management; Service Portfolio Management; and Request Fulfillment.
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