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• TBA

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• The Evolution of Resource Management - Remaining Competitive In An Integrated World
  

  As the evolution of service firms continues, one of the more interesting areas of progress is resource management. Better resource management can offer significant benefits to service firms and their professional staff, clients, and shareholders. Industry and Thought Leaders are embracing and finding new uses for technologies that push the envelope and enable better resource management.

• Evaluating and Selecting a Complete PSA Solution
  for Billable Services Organizations
  
  This paper examines the many advantages of implementing PSA solutions and provides several factors to consider during the evaluation process. Additionally, we will address key features and technical details, and then we will conclude with some important questions to ask when talking to PSA vendors.
  
  
• The Economic Impact of Superior Customer Experiences: Why Merely Satisfied Customers No Longer Ensure Success for IT Service Providers
  
  This paper is the first in an on-going series which demonstrates that while most of us receive feedback from our clients that leads us to believe we're doing a pretty good job -- "merely satisfied" customers are no longer enough to retain and grow your IT Services business in the new Experience Economy.