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IT Operations & Managed Services Strategies

Best Practices and Key Strategies for IT Operations, Managed Services & Cloud Based Services in your organization

In this important session, we'll review the various IT operational areas and how organizations are accomodating the efficiencies of integrating managed and cloud based services.

Senior IT executives and industry experts will discuss:

  • How to prioritize and determine which applications and services should be internal and which should be external.
  • Removing the silos within IT.
  • How other companies are using managed services and cloud based services to achieve higher productivity at reduced cost.
  • Learn the different types of areas that should be considered first for managed services and cloud based services.
  • Optimizing operational efficiency
  • The risks to a managed service and Cloud based service environment? How do you overcome them?
  • And more!


Sean T. Kelly is the The Assistant Vice President for Technology Infrastructure at Roosevelt University

Sean T. Kelly is the The Assistant Vice President for Technology Infrastructure at Roosevelt University and serves as a member of the technology leadership team responsible for developing and maintaining a state of the art technology infrastructure. Sean works with the entire ITS staff to ensure proactive end user IT support that is aligned with the University's goals. His work in the education and community aspects of IT has helped him understand that it is just as much about technology as it is about how people learn and thus use that technology. He has lead several initiatives that work at the core of how various users learn and work with technology.

Matthew Henkler is the Director of Information Technology for TCA Holdings, LLC, a strategic holding company that owns and manages fitness and athletic facilities across the United States and Canada.  Their subsidiaries include Midtown Athletic Clubs, a leader in upscale athletic clubs and sports resorts, and Midtown Health, which manages corporate fitness centers and employee wellness programs. Matthew has over 20 years of experience working in technology. In a leadership role he specializes in transforming technology departments into strategic business assets. 
  Shaun McPhearson, IT Manager, Morton Arboretum
LaShaun McPhearson is the Manger of Information Technology at the Morton Arboretum. He joined the Morton Arboretum in 1999 as a Network administrator. Shaun is responsible for all aspects of information technology at the foundation. Before coming to the Morton Arboretum Shaun worked for Cohen Financial and spent seven years in the United States Army.
Thomas C. Gibson, VP Central Region, Unisys

Thomas C. Gibson, VP Central Region, Unisys  Tom brings over twenty years of global experience in IT Operations, Managed Services, Service Management and Consulting. Prior to joining Unisys, Tom held several roles spanning multiple different disciplines; his most recent was VP of WW Cloud Sales, Solution Architecture and Consulting Services.  Tom also held the role of Managing Director for a large global outsourcing firm. His responsibilities have included infrastructure and applications management; P&L management, global expansion; process and performance improvement; governance; client acquisition integration/divestiture; program management; sales; strategy; and execution.


Removing Silos in Your IT Operations, 

Lane Smith, President, YJT Solutions

Removing the Silos Within Your IT Organization
-Lane Smith, President, YJT Solutions

Today’s successful executives know that silos within their organizations have a direct negative impact on achieving their mission. Departmental leaders can often focus on their own self-serving agendas without taking the entire organization’s goals into account. These silos create an environment that is inefficient, unproductive and even toxic, with employees clashing over authority, resources and finances. Worse yet, these silos often drive quality employees away, leaving mediocre employees behind who are comfortable working “the way it’s always been.” In YJT’s discussion we will look at how IT organizations can address this problem while moving their environments forward.

Julia Arteritano, Director of Strategic Cloud and Solutions Development, Hitachi

Optimizing your Cloud Environment: A Focus on Operational Efficiency
-Julia Arteritano, Director of Strategic Cloud & Solutions Development, Hitachi

Fast growing enterprises have used consolidation, virtualization and self-service to increase operational efficiencies. Can cloud environments be further optimized to provide the agility and speed that business requires? While we have created service flexibility and speed, we likely have not addressed the overall automation and operational efficiencies required to truly bring a service online and maintain it.  Infrastructure standup, integration, provisioning, and management are integral to the successful deployment and lifecycle management of cloud and cloud services; addressing this in a consistent, repeatable and cost-effective manner is critical to truly enabling a robust cloud ecosystem.  Join Julia as she peels back the Cloud and opens an interactive discussion of Cloud strategic direction and Operational Efficiencies.

Risks of Managed Services and How to Overcome Them

Managed Services Case Study

Who Should Attend:

  • CIOs
  • Senior IT and LOB Executives
  • VPs & Directors responsible for Project Portfolios and Project Management
  • Any IT Executives and Managers who provide Project Management direction and support to LOB functions




Chicago, IL
Apr 30, 2014
, 12:30 PM to 5:00 PM
Union League Club, Crystal Room
65 W. Jackson Blvd. Chicago IL 60604

Questions? Call Maria Tuthill in our Chicago office
847-837-3900 x 1


IT Executives & Staff Members

1.Members: Register Here to Use Your Ticket package or Contact Member Services at 847-837-3900 x1

2. Nonmembers: Learn how to attend this event with
a complimentary VIP Pass

Providers (Hardware, Software, Consultants)

Members: Who have a ticket package, Register here.

Pre-registration required.

Professional business-casual attire required.

Final speakers and topics are subject to change.

Event Sponsors
The Judge Group

Contact Alex Jarett at 1-847-837-3900 x3.




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