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Digital transformation Part 2

Transforming Great Digital Experiences

In part 2 of our two part series on Digital Transformation we'll explore how companies are creating Great Digital Experiences for:

Customers

Employees

Partners

As part of their Digital Transformation Journey

Join us as we discuss:

  • How do top CIOs and CX executives define and create great digital experiences for customers, employees and partners?
  • What is the Digital Experience IT Stack?
  • How Analytics Plays A role in Digital Experience
  • Communication Tools, Customer Service & Great Customer Experience
  • The interaction between mobile, website, CMS, data analytics and more to create an overall customer experience
  • What tools & processes do they use to manage this new environment?
  • What types of SAAS providers, Mobile & Cloud tools can be utlized to create great digital experiences?
  • Leveraging CRM, Customer Support Applications to drive great customer experience!

Faculty & Agenda:
Check back for new Faculty and Sessions as they are added.

Keynote Panel

Praveen Moturu, VP Digital Technologies, Chief Enterprise Architect, Mars Inc

Innovative, accomplished business and technology leader, visionary with strategic leadership experience in digital transformation, information technology optimization and enterprise change leadership at global and Fortune 500 multinational corporations. Elite expertise in strategy, planning, digital services, Innovation management and product monetization

 

Bill Hester, Director of IT, Dwyer Instruments

Bill brings over 3 decades as a technology change agent to his role as Director of IT at Dwyer Instruments, a worldwide innovator in instrument and process automation. Since joining Dwyer 3 years ago, he and his team are aggressively pursuing a corporate wide digital transformation. Starting with a traditional on premise legacy ERP system, Dwyer's is now aggressively implementing a strategic IT direction of cloud first for both back office and customer facing processes .

Prior to joining Dwyer, Bill spent most of his career delivering technology solutions in Fortune 500 companies. From being part of the team that brought ERP to the US Army, designing and prototyping global collaborative development platforms for the auto industry and implementing a cloud office solution globally, Bill has always driven the application of leading edge business technology to foundational business issues

Rodney Nobles, CIO/CSO, Waukesha County Technical College

Rodney Nobles is the Chief Information Officer and Chief Security Officer at Waukesha County Technical College. Rodney provides guidance and leadership for the continuing innovation and security of the information technology environment throughout the college. Additionally, Nobles and his team strives to be early adopters and influencers through the use of technology to produce optimal business results. Rodney has a Bachelor’s of Science in Information Technology and a Master’s in Business Administration with an emphasis in Technology Management.

MODERATOR : Alex Jarett, Founder & Executive Director, Technology Executives Club

As Executive Director, Alex is responsibile for our Research, Digital Leadership & Virtual Peer Advisory Programs. He is also responsible for our overall event programming.

 

Presentations

How Collaboration Tools Are the New Lifeline of IT Support

The pandemic hasn’t just impacted where people work, it’s also impacted the way people work. Collaboration tools such as Slack and Microsoft Teams have become the lifeline of most companies. Employees depend on these tools to achieve a sense of community and to emulate a world where they used to get all of their questions answered by simply tapping a colleague on the shoulder.

It no longer makes sense to have IT support separate from your collaboration tool. But how do you integrate it in a way that delivers exceptional employee experiences while saving costs? In this session, Benjamin Wesson, Espressive VP of Product and Conversational AI, will discuss:

  • 5 pitfalls when integrating IT support with Slack and Teams
  • 5 imperatives for a successful integration  
  • Case study: How SurveyMonkey made it work

Benjamin Wesson
VP of Product Management
, Espressive

As VP of Product and Conversational AI at Espressive, Benjamin Wesson is dedicated to transforming the employee experience through the use of advanced machine learning and conversational AI. With specialties including cloud, PaaS, and enterprise application integration, Benjamin is an enterprise software development veteran with a proven track record of designing, building, and taking innovative tools and technologies to market. Prior to Espressive, he held executive and product strategy roles at Astound.ai, Big Panda, Salesforce, SAP Labs, Oracle, and Okta  

 

Driving CX transformation with Data and Human Experience Measurement

In this insightful session, Brian Browning, VP of Technology at Kin + Carta, will walk through how analytics are only a starting point in helping to understand human behavior with digital properties. Examining human experience measurement, along with data-driven optimization, join Brian as he showcases practical steps to follow in order to achieve transformational customer experiences. This session will discuss tooling considerations, methodology, and approach suggestions and will culminate in the presentation of several case studies that demonstrate the power of this fundamental shift in thinking.

Brian Browning, VP, Technology, Kin + Carta

Brian Browning is the Vice President of Technology at Kin + Carta Connect. A passionate advocate for digital transformation, Brian has been an influential voice in the digital experience industry for more than 25 years and is also an Episerver/Optimizely EMVP/OMVP.  Brian’s expertise ranges from strategy, experience, and technology to managed services, testing and optimization. Throughout his career, he has led more than 125 projects for Fortune 500 and international organizations across retail CPG, manufacturing, government, non-profit, financial services, and many other diverse sectors. Brian is an expert communicator who is able to align business needs with compelling digital solutions, leveraging technology and best practices to deliver results that matter.

 

 

 

 


 

 
   

 


 

* YOU MUST QUALIFY TO ATTEND THIS EXCLUSIVE EVENT *

Questions whether you qualify? Please contact Maria Tuthill at (847) 837-3900 x1


Who Should Attend:

  • CIOs
  • CxOs
  • Chief Innovation Officers
  • Chief Technology Officers
  • Chief Marketing Officers
  • Digital Officers
  • VPs & Directors responsible for driving change

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ATTEND THIS EVENT

LOGISTICS

July 29 , 2021

10:00 am to 1:00 pm CST




This "Virtual Seminar" Webinar is Complimentary

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Pre-registration required. Must be Qualified.

Final speakers and topics are subject to change.

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