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Wednesday, May 12, 2021 
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Emerging Technology Part 2 - Virtual Seminar

Leveraging A/I Based Technologies & Automation Tools for Quick Wins, New Processes, & Freed IT Resources

Learn how CIOs & Senior Technology, Innovation & Digital Executives are using new A/I based Emerging Technologies and Automation tools to gain quick wins, new processes and Freed IT resources in areas like Help Desk, Customer Service, Collaboration, Sales Enablement and more!

Join us as we discuss:

  • The types of A/I Based Emerging Technologies that lend themselves to quick wins, new digital processes and IT Team savings..

  • Learn how to leverage automation & machine learning tools. Most SAAS applications and Cloud environments already have automation & machine learning tools. Some also have booth automation features combined with A/I based features! Learn how some companies are using these new features NOW for quick hits and ROI

  • Help Your Help Desk with A/I Based Tools: Learn how Help Desk is leveraging A/I and bot technologies to create significant change in both the customer experience, large ROI for reduced hours required for help desk and higher job satisifaction.

  • Learn how companies are using automation & machine learning to improve their security.

  • We'll also explore areas such as Collaboration (With Microsoft Teams), Sales Enablement, Customer Service, CyberSecurity and more!

Faculty & Agenda:
Check back for new Faculty and Sessions as they are added.

Keynote Panel

Allen Darrah, Head of IT, Spencer Fane

 Allen Darrah is an award-winning business leader and technology professional with extensive IT operations, IT security, and IT service design experience.  Allen was a philosophy major and headed to law school before he founded his own technology consultancy. Since then he worked in healthcare IT, and now is the senior technology leader at a national law firm that has grown 300% in the five years since he joined the firm.

Stacey Mansker-Young, Deputy CIO, City of Chicago

Stacey Mansker-Young is currently Deputy Chief Information Officer for the City of Chicago. She has over 20-years of experience in Information Technology Strategies, Organizational Change Management, Strategic Planning for Technology Initiatives, IT Governance, IT Portfolio Management, Project Management, Communication Technology, Financial and Budget Management, Pivoting Workforce, and Policy Programs. She is a Department of State International Exchange Alumni as well as a member of many Professional Affiliations including Advisory Boards, Lecture, and Guest Speaker.

 

Lori Pon, Director Claims Transformation and Claim Service Center, AAA – The Auto Club Group

Lori is 20+ veteran of the insurance industry with extensive experience in developing a holistic vision and roadmap for seamless service delivery leveraging technology innovations and process redesign. She has successfully led the build, implementation and organizational change management for core platforms and integrations across the insurance ecosystem.  In her current role, Lori leads claim system technology initiatives and operations in her oversight of the Claim Transformation, Quick Auto/Property Quick Claim Handling and First Notice of Loss contact center teams. Lori received her BA in Business Administration from Wesleyan College and MBA from Mercer University. Lori has earned her Project Management Professional (PMP®) designation and is Lean Six Sigma Green Belt Certified (SSGBC).

MODERATOR : Alex Jarett, Founder & Executive Director, Technology Executives Club &

As Executive Director, Alex is responsibile for our Research, Digital Leadership & Virtual Peer Advisory Programs. He is also responsible for our overall event programming.

Presentations

Digital Transformation Should Start with Your IT Help Desk. Here’s Why.

Criss Marshall – Espressive, CMO and Employee Adoption Evangelist

ABSTRACT: According to Gartner, 92% of IT help desk’s budget is for personnel. Yet Gartner also states 76% of tickets are solved in one contact. That is a disconnect since virtually anything solved in one contact could be automated. Before COVID, IT help desks were manual, inefficient, and expensive to operate—but you lived with that.

COVID caused seismic shifts when 62% of Americans were sent home to work and enterprises experienced new mandates for digital transformation to achieve cost containment. This had a direct impact on the IT helpdesk: (1) support a remote workforce 24/7; (2) handle a 35% increase in inquiries; and (3) support the launch of digital technologies. The traditional help desk no longer works—the negative impact to your budget, workforce productivity, and employee satisfaction are too great.

Join Criss Marshall, as she discusses the path to automation of employee inquiries and tasks with artificial intelligence (AI) and natural language processing (NLP). Criss will share how Dexcom, Solar Turbines, and PSEG leveraged a virtual support agent for employee self-help, as well as the resulting business impact to those organizations.

 

BIO Criss has a passion for helping organizations drive employee adoption of new digital technologies.  At Espressive, she designed and leads the Employee Adoption Program, helping customers achieve exceptionally high ticket deflection and employee satisfaction rates. She is a goal driven leader with proven success developing and executing go-to-market, brand, and communication strategies that generate ROI and increase sales for high-tech startups to multibillion-dollar global organizations.

US SIGNAL - Using Automation and Machine Learning to Improve Your Security

Trevor Bidle, Chief Information Security Officer 

As Chief Information Security Officer, Trevor Bidle is responsible for the Physical, Logical, and Cybersecurity of US Signal. Bidle leads US Signal’s Security Operations Center, Compliance Program, and Internal Audit functions. Before joining US Signal in 2003, Trevor held technical and management positions with SBC Communications, Choice One Communications, and US Xchange, LLC. Bidle has over 26 years of experience leading Security, Information Technology, and Networking teams.

 

 

 

 


 

 
   

 


 

* YOU MUST QUALIFY TO ATTEND THIS EXCLUSIVE EVENT *

Questions whether you qualify? Please contact Maria Tuthill at (847) 837-3900 x1

REGISTER HERE


Who Should Attend:

  • CIOs
  • CxOs
  • Chief Innovation Officers
  • Chief Technology Officers
  • Chief Marketing Officers
  • Digital Officers
  • VPs & Directors responsible for driving change

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This "Virtual Seminar" Webinar is Complimentary

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Pre-registration required. Must be Qualified.

Final speakers and topics are subject to change.

 

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