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Application Development, Maintenance & Support Roundtable

Knowledge Transfer Best Practices

Effective Knowledge Transfer is critical to successful Application Development, Maintenance & Support teams.

There are many situations when your organization must be able to create effective knowledge transfer. Examples include:

  • New People
  • When Key Personnel Retire
  • When you have new development teams.

If your knowledge transfer process takes too long, you can often kill the business case for new projects. And if you aren't careful to capture business knowledge you may render some key business applications useless! When you consider the rate at which current baby boomers are retiring, then you may be facing a critical issue and not know it!

In this roundtable, you’ll meet with your peers and share best practices in knowledge transfer for the Application Development, Support & Maintenance area

Sample Topics to be discussed include:

  • Examples of how roundtable participants conduct Knowledge transfer in their business.
  • The different types of knowledge content and which is most relevant to developers and support personnel.
  • Where to easily find current knowledge.
  • How to convert knowledge into standard templates so people outside of the IT organization can benefit.
  • A framework for self-documentation and who should be responsible for documentation
  • How to measure and manage the knowledge transfer process
  • Quick paths to knowledge transfer when you really need to get it done.
  • Tools that your peers are using to implement their document and knowledge transfer process.
  • When all else fails - what to do when you need to reverse engineer.


Shazia Mian, Director, Applications, Heidrick & Struggles

Shazia joined the firm in 2007 and oversees a team of 25 professionals and directly reports to the CIO. Shazia drives the overall tech strategy and solutions development across all functions of the firm. She has been an active champion for business transformation and led a successful three year global CRM deployment to more than 1,600 users across 30 countries. Shazia graduated with her Bachelor of Science degree from the University of Illinois at Chicago, an MBA from Keller Graduate School of Management and completed an executive program at the University of Chicago Booth School of Business. Last year, Shazia was tapped to present at the prestigious “Dreamforce” Conference on the topic of transformation.

Thomas C. Weaver, General Manager, Northcentral, Computer Aid, Inc. Moderator:
Thomas C. Weaver, General Manager, Northcentral, Computer Aid, Inc.

Tom Weaver brings over 26 years of technology experience in Fortune 500 and public sector organizations. Tom began his career at IBM in 1985 and advanced to become a certified IBM Client Executive in 1999. He received numerous awards during his IBM career including an IBM Global Teaming Award for complex solution delivery, multiple IBM Customer Satisfaction Awards, and appreciation letters from clients. At CAI, Tom is the General Manager for the mid-west region and has been working with clients in Chicago area for the past eight years. During his thirteen years at CAI, Tom has worked directly with over a dozen Fortune 500 and public sector clients to help them improve productivity and lower costs in application support.

Learn from Leaders like these:

  • United Airlines, Director
  • Chicago Housing Authority, Director of IT
  • Equity Office, Director IT Portfolio
  • United Service Companies, CIO
  • American Association of Nurses Anesthetists,
    Sr. Director IT
  • Hyatt Hotels, Director
  • ICON Clinical Research, Director IT PMO
  • and more!


This event is for qualified Director level and above IT executives. Questions? Contact Maria Tuthill at (847) 837-3900 x1

Who Should Attend:

Senior IT Executives with titles such as:

  • CIO
  • VP, Director, of :
    • Applications
    • Application Development
    • Application Maintenance
    • Application Support
    • Business Systems
      • Financial Business Systems
      • Marketing & Sales Systems
      • ManufacturingDistribution
      • Logistics
      • Human resources
    • Application Systems
    • Enterprise System
  • Similar Roles



Thursday, Oct 31, 2013
8:00AM to 10:30AM
Union League Club
65 W. Jackson Blvd., Chicago IL 60604

Attendance is complimentary to qualified attendees


Call Maria Tuthill
at 847-837-3900 x 1

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Pre-registration required. Must be Qualified.

Professional business-casual attire required.

Final speakers and topics are subject to change.

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