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Customer Experience Summit - 2019

What’s the best way to drive revenue and growth?  Create Great Customer Experiences!

Unlock the key strategies to driving Customer Experience with the three strategy keys:

  • Key One - Partnering with the CMO and Digital Marketing Teams to create a 360 experience:

    Partnering with the CMO and Senior Marketing Executives to Roadmapping a Great Customer Experience combined with leading edge development processes.  Don’t fight shadow IT - embrace it and lead.

  • Key Two:  Implement an Innovative "Product-based"Development Process.  

    How do you develop great customer experiences?   By shifting to an innovative, product-based development process.  Integrating product development processes into your development process will create satisfied and delighted clients.

  • Key Three - Using Demand Generation Technology to create better customer experiences and drive revenue.  

    Learn how area companies are using Demand Generation technologies such as Digital Marketing, CRM, Bots, Voicebots and more.

Conference note

Be sure to register now to ensure a seat. These Summits sell out. Registration is to the right.

Subscribe to our newsletter to be updated on the event as faculty is added.

Faculty & Agenda:
Check back for new Faculty and Sessions as they are added.

Session: Panel One - Case Studies in Partnering with the CMO/Marketing team to craft great customer experiences using an innovative, “product-based” development process.

Learn from Marketing/Digital Executives and CIOs/Senior Technology Executives how they have partnered together to create great digital experiences that their customers want!  Roadmap customer journeys, develop with a “product-based” approach and create delighted customers!

Session: Panel Two:  Using Demand Generation Technologies & Digital Marketing to Drive Revenue Including:  Digital Marketing, CRM and other Demand Generation Processes and Tools.

The bottom line of creating a great customer experience is growing revenue. Learn how area leaders have had success in driving revenue and real growth by successfully implementing Demand Generation technologies such as Digital Marketing, CRM and Autobots, VoiceBots and more.


Questions whether you qualify? Please contact Maria Tuthill at (847) 837-3900 x1

Who Should Attend:

  • CIOs
  • CxOs
  • Chief Innovation Officers
  • Chief Technology Officers
  • Chief Marketing Officers
  • Digital Officers
  • VPs & Directors responsible for driving change





Lake Forest, IL
April 18, 2019,
8AM to 5:30PM

Lake Forest Graduate School of Management
Conway Park
1905 W. Field Court, Lake Forest, IL 60045

8:00 am Continental Breakfast
8:30 am Program begins

Questions? Call Maria Tuthill 847-837-3900 x 1

Get Sponsorship Information:
Call Alex Jarett at 847-837-3900 x 2 or email.

How to Register
1. Member Registration


VIP PASS Registration
Use VIP Pass to attend for free.


NonMembers for Continuing Education Credit and Summit Recordings $299

If you would like a certificate of completion for continuing education credit and the recordings from the summit, then use the NonMember for Continuing Education Credit and Summit Recordings Option.

*This event is only open to CIOs, Senior Technology Executives, Chief Innovation Officers, CxOs, Digital Officers and their senior team members Director and above.

CIOs, CTOs, and CxOs from established Technology Consulting Firms and Solution Providers may attend and add to the conversation as long as they are NOT in a field sales position.  An established firm is defined as 50 million in revenue or above.

Technology consulting firms, solution providers and other industry service organizations must be sponsors to participate.

Questions? Call Maria Tuthill 847-837-3900 x 1

Sponsorship Questions? Contact Alex Jarett at 847-837-3900 x 2 for information

Pre-registration required. Must be Qualified.

Professional business-casual attire required.

Final speakers and topics are subject to change.


What Participants Say About Our Summits

"Amazing how Tec pulls in such high quality presenters and panels.  Great job Alex & Maria!"

"I was so engrossed and interested in the program I didn't check my phone or email all day."  

"The depth and breadth of information shared is priceless"

"Mind and career expanding, thank you!" “Very informative"

"Informative and inspiring!"  "Excellent!"  

"Strong content, topics, participants"  "Great education"

"Great, thought provoking session”    "Fantastic leadership insights "

"Good insights and examples of management approaches"

"Good event!  Thought provoking.  I'll attend the next one."

"Outstanding examples and use cases to clarify points" 


Earn Continuing Educational Credits

Earn certification credits while you learn!

We will provide each attendee with a certificate toward continuing education.


Interested in Sponsorship of
this Event?

Solstice mobile

Questions? Contact Alex Jarett at 847-837-3900 x 2 for information


Hotel Accommodations

Hilton Garden Inn Lake Forest Mettawa
26225 Riverwoods Blvd, Mettawa, IL 60045
(847) 735-8374

Holiday Inn Express-Vernon Hills
975 Lakeview Pkwy, Vernon Hills, IL 60061
(847) 367-8031

Hotel Indigo Chicago-Vernon Hills
450 N Milwaukee Ave, Vernon Hills, IL 60061
(847) 918-1400



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