Technology Executives Review Webinar | August 2026 – Includes Special Report on AI Use in Customer Experience, Networks and Telecommunications

Technology Executives Review®: August 28 Month-End Edition

The Technology Executives Review® August 28 Month-End Edition is now available to watch on demand.

In this edition, Alex Jarett is joined by Dave Dyson, Founder of Eclipse Telecommunications, for a discussion covering AI & Advanced Technologies, Technology Leadership, and Industry News for Technology Leaders and Tech Business Leaders.

This edition also includes a Special Report on AI Use in Customer Experience, Networks and Telecommunications.

Key Takeaways:

• AI is creating new opportunities in customer experience, but the goal should not be to buy more disconnected tools. The real opportunity is to improve the customer journey, make service teams more effective, and create measurable business value.

• Customers still want a fast path to a human being. As AI becomes more common in contact centers and customer support, organizations need clear escalation paths so customers do not get stuck in “AI jail.”

• Contact centers should be one of the easiest places to measure AI impact. Companies can track resolution time, sentiment, customer satisfaction, upsell activity, and other business outcomes, which makes weak ROI a sign that the strategy may be wrong.

• AI can help make every customer service representative more effective by surfacing the right information, reducing screen switching, lowering cognitive load, and helping employees respond faster and more personally.

• Enterprise AI is moving from hype to cost discipline. Token usage, model pricing, infrastructure spend, and power consumption are becoming real budget issues for CIOs and Technology Leaders.

• AI data centers are creating major power consumption concerns. As demand increases, energy cost, grid capacity, subsidies, and who ultimately pays for the power will become bigger issues.

• Technology Leaders should look first at the AI capabilities already being added to their existing platforms. The easier path to ROI may be through tools the business already owns rather than buying another shiny AI widget.

• Shadow AI and “shady AI” remain serious concerns. Organizations need to enable employees with approved tools and guardrails before unmanaged AI tools create data exposure, security, and compliance risks.

Plus, you'll see featured highlights from the following Technology Leadership Briefings:

• Anna Tatar, Founder, ThinkScale Consultancy, Turning Business Complexity Into Clarity and Growth at ThinkScale

• Tory Bjorklund, Founder of Victoria Fide Consulting, The Six Hidden AI & Digital Transformation Project Killers and How to Identify Them Before It’s Too Late

• Richard Doran, Founder, Sierra ITS, The Technology Talent Market Is Shifting, Not Shrinking

• Jeff Scheetz, CIO, City of Avondale, People-Centered Governance for State and Local Government

• Amar Lingam, Founder, Augmented AI, How Augmented AI Turns AI Strategy Into Business Results

• Dave Dyson, Founder, Eclipse Telecommunications, Reducing Risk in Complex Technology Transformations at Eclipse

Watch the full Technology Executives Review® August 28 Month-End Edition above and listen on our podcast..

Host: Alex Jarett, Founder, Technology Executives Club®
Featured Guest Analyst: Dave Dyson, Founder of Eclipse Telecommunications

Watch all our Episodes, Leadership Briefings, Spotlight Interviews, and Special Reports by joining the TEC Insiders Community:

https://www.technologyexecutivesclub.com/insiders

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