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Monday, August 10, 2020 
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71 Insights on Customer Experience


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Thanks to our Sponsor! This report sponsored by the Judge Group, an international professional services firm with deep expertise in Consulting, Technology, Talent & Learning Solutions delivering services across 35 markets in 4 countries.







From: Alex Jarett
Founder and CEO
Technology Executives Club®

Welcome! Our Customer Experience report has 71 insights on how you can craft a world class digital customer experience!

You’ll gain insights from: these executives and more

  • Divisional CIO Consumer Technology, Allstate Insurance Company
  • SVP, Customer Experience and Professional Service, Pearson
  • Head of Technology, Investment Services, U.S. Bank
  • Chief Experience Officer American Marketing Association
  • CIO, M. Holland Company
  • Director Business Analytics, E*Trade
  • Group Creative Director, Digital, Walgreen Co.
  • Director Operations, Vedder Price
  • Director, Tech Products & Innovation/IT Applications, The Joint Commission

As a BONUS - you'll also receive a link to the Presentation On-Demand, which we've created as a companion to the report!

Highlights and insights from our recent Customer Experience Summit cover the four pillars that progressive CIOs, Chief Innovation & Digital Officer, and Senior Technology Executives use to help drive great customer experiences: Leadership, Responsive Development, Technology and Data

Here are just a few highlights:

  • Understand Your Cost of Acquiring and Losing Customers.
    “…If you lose an existing customer, you know, if I lose a dollar of run rate, it takes me $6 to acquire that same dollar.”
    - SVP, Customer Experience and Professional Service, Pearson

  • Why A/I and Automation? Because it can lead to 40% in Productivity.
    “It's about productivity and automation is all about productivity, right? It helps companies improve their bottom line. So you're going to see a lot. We all know we're going to see a lot more of this.”
    - Head of Technology, Investment Services, U.S. Bank

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