Jeffrey Nicoll of Pathways Consulting Group on the ServiceNow AI Platform and AI Control Tower, AI Governance and Enterprise Automation

Jeffrey Nicoll of Pathways Consulting Group on the ServiceNow AI Platform and AI Control Tower, AI Governance and Enterprise Automation

Guest: Jeffrey Nicoll, CRO and Co-Founder, Pathways Consulting Group
Host: Alex Jarett, Founder, Technology Executives Club®

In this Spotlight Interview, Jeffrey Nicoll discusses how Pathways Consulting Group helps organizations get more value from ServiceNow, improve enterprise automation, and prepare for the growing challenges around AI governance. Jeffrey explains that many organizations are already paying for capabilities they are not fully using.  Pathways often comes in as a “rescue partner,” helping clients identify shelfware, improve process maturity, activate underused functionality, and get more value from the ServiceNow platform.

AI Control Tower and AI Governance
The conversation also covers the ServiceNow AI Platform and AI Control Tower.  Jeffrey explains that organizations may not know which AI tools employees are using, how they are using them, or what risks may be created. AI Control Tower can help provide greater visibility and governance while still allowing employees to use AI productively. Jeffrey describes the goal as helping organizations “save everyone from themselves” by putting the right guardrails around AI use.

Getting More From What You Already Own
Jeffrey also discusses what he calls the “low-hanging fruit,” capabilities organizations may already have inside ServiceNow but are not fully using. Before launching another major technology initiative, there may already be opportunities to improve workflows, automate processes, and activate AI functionality the organization is paying for today.

Topics Covered:
✳️ ServiceNow AI Platform and AI Control Tower
✳️ AI governance and guardrails
✳️ Enterprise automation
✳️ Process maturity and underused capabilities
✳️ Getting more value from existing ServiceNow investments

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